When is IM available?
Monday-Thursday: 1pm-7pm
Friday: 1pm-5pm

Who can use IM?
This service is intended primarily for Georgetown University students, faculty, and staff, but questions from other users will be addressed as appropriate.

What kinds of questions can I ask?
We will attempt to answer all of your questions. In order to answer your questions fully, you may be asked to contact our Reference Staff for further assistance.

How long will I have to wait to get a response from library staff?
Staff will respond as soon as possible, but users at the Reference Desk have priority over IM users. IM users are taken in a first-come-first-served order. Remember at any time you may contact our Reference Staff or visit the Reference Desk on the third floor of Lauinger Library for assistance.

Do I need any special programs or software to use chat reference?
No special software is required. Just start typing in the "IM at GU Libraries " box on the right side of this page. If, however, you use AIM, Yahoo Instant Messenger, Google Chat, or MSN Messenger you can also IM by sending an IM to the screen name "hoyalibchat"