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Creating a Positive Customer Experience

Lynda.com - Mon, 11/06/2017 - 19:00
Do you know how your customers feel about your brand? Providing an excellent customer experience requires thoughtfulness, tact, and the willingness to look at every interaction from the customer's point of view. In this course, explore the typical customer journey, and discover how to add value and provide exceptional customer service through each phase of this journey. Customer experience expert Jeannie Walters shows how to create a customer journey map to help you identify touchpoints and processes that need improvement. Plus, she shares tips and strategies for setting the right expectations with marketing, signage, and in-store experience; building trust before the sale; retooling your sales process to thank and celebrate your customers; and more.

Learning Node.js

Lynda.com - Mon, 11/06/2017 - 19:00
Node.js is a platform built on the Chrome JavaScript runtime that can help you build fast, scalable network applications. Node.js uses an event-driven, non-blocking I/O model that makes it lightweight and efficient—perfect for data-intensive real-time applications that run across distributed devices. In this course, learn the basics of Node.js, and discover how to build a simple application. Alexander Zanfir goes into topics such as npm, reading and writing files, and Node.js frameworks. He covers Node.js features, such as async/await, and dives into popular web development concepts. Alexander also walks through how to build a demo chat app from start to finish.

CSS Shorts Weekly

Lynda.com - Mon, 11/06/2017 - 19:00
CSS Shorts is a weekly series covering all aspects of CSS, including properties, preprocessors, positioning, floats, and the most up-to-date styling techniques. Instructor Chris Converse returns every Tuesday, bringing you short and timely tips that will help new and experienced web developers alike create more beautiful websites and more efficient code. Tune in and learn how to take more control over the style, layout, and even the user experience of your web designs.

Note: There will be free exercise files for most episodes, which will allow you to follow along with author Chris Converse, as you explore all the possibilities CSS has to offer.

Mastering Web Developer Interview Code

Lynda.com - Mon, 11/06/2017 - 19:00
Whether you're actively looking for a new job, or you just want to keep your coding skills sharp, it's important to refresh your understanding of the kinds of front-end and full-stack developer code that potential employers value. In this weekly series, senior staff author explores essential coding skills that every developer should have in their toolkit. In addition to taking you through a series of brief, practical exercises, this course includes interviews with hiring managers and industry professionals that can help demystify the interview process for web developers, and provide you with examples of how others in the field have navigated their careers. Tune in every Tuesday for a new tip. (Author: Ray Villalobos)

Xcode Server: Continuous Integration for iOS Developers

Lynda.com - Sun, 11/05/2017 - 19:00
By encouraging smaller, more frequent merges, continuous integration can help make it easier for you and your team to merge feature branches into your main branch. Xcode Server—a service provided by OS X Server—can also play a part in this process. In this course, learn how continuous integration and Xcode Server can help you streamline your development workflow. Learn how to install and set up Xcode Server, create a bot for your project, download build artifacts, and more. (Author: Mark DiFranco)

Communicating with Diplomacy and Tact

Lynda.com - Sun, 11/05/2017 - 19:00
Diplomacy is a mindset; tact is a strategy. In this course, communications professor Tatiana Kolovou helps you realize the benefits of communicating with tact and diplomacy in workplace situations. She walks you through four scenarios that you might encounter on an average day, and coaches you through appropriate responses to challenging situations at work. She emphasizes core skills, such as authenticity, empathy, and listening, and shows examples, stories, and facts that bring their importance to life. By taking opportunities to practice at work and in your personal life, you can strengthen this delicate balance of skills and build relationships that can survive difficult interactions.

Customer Service in the Field

Lynda.com - Sun, 11/05/2017 - 19:00
Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field, and create positive, profitable, and long-term relationships with customers. Customer service expert Noah Fleming shows how service is directly tied to customer loyalty, and how loyalty impacts the bottom line. He introduces tried-and-true techniques for creating powerful first impressions, knowing the customer, being prepared, and setting crystal-clear expectations. He also provides tips for dealing with angry or disgruntled problems. Plus, find ways to be proactive and sell more by servicing more in the field.

Learning Design for Sustainability

Lynda.com - Sun, 11/05/2017 - 19:00
The world is facing a number of environmental, economic, and social challenges. Our future depends on sustainable solutions that improve our lives, without adversely affecting our neighbors or our ecosystems. Designers have a unique role to play in the way forward. Watch this course to explore the tools, resources, and best practices of sustainable design. Designer, educator, and author Scott Boylston covers the philosophy of designing physical objects, the built environment, and services to comply with the principles of social, economic, and ecological sustainability. He walks through technical and social innovations that are making real change possible, across a variety of disciplines.

Real Recording School Weekly

Lynda.com - Sun, 11/05/2017 - 19:00
Welcome to the real school of music recording. Every week, Larry Crane leads a class of like-minded audio enthusiasts, engineers, and producers through a new recording or mixing challenge. Learn how to recognize and fix persistent sound issues like clicky bass, snare drum ring, boomy guitars, and hi-hat bleed, so that the music is all that listeners hear. The course features software and plugins, such as iZotope and Pro Tools, but almost all the techniques can be recreated in your favorite DAW. All you need to follow along is a pair of headphones and a passion for sound.

After Effects CC 2018 Essential Training: Motion Graphics

Lynda.com - Sun, 11/05/2017 - 19:00
After Effects can do many things, but if you're a motion designer, you're into After Effects for its motion graphics capabilities. This course concentrates on the tools and techniques you need to make amazing motion designs in Adobe After Effects CC 2018. First, explore shape layers and paths, the foundations of effective vector-based compositions. Then learn different methods of animation, including manually animating with keyframes, leveraging the Graph Editor, changing speed with time remapping, motion sketching, and looping with expressions. Next is compositing, which allows you combine visual elements from separate sources, as well as mask out areas of an effect. Then learn how to set and animate type, and get an introduction to 3D. The last step is rendering your project for your final destination. Instructor Alan Demafiles—a leading After Effects trainer—closes with some tips on building an effective workflow that maximizes your creative freedom and efficiency.

What Comes Next is the Future: Creating the Web

Lynda.com - Sun, 11/05/2017 - 19:00
What Comes Next Is the Future is a documentary film about the web—how it came to be, where it's been, and where it's going. It is the story of a creation that has reshaped the world, as told by the people who built it.

In the film, Matt Griffin knits together a narrative from dozens of conversations with important figures from throughout the web's history. He interviews Tim Berners-Lee, Denise Jacobs, Jeffrey Zeldman, Ethan Marcotte, Chris Wilson, Lyza Danger Gardner, Eric Meyer, Irene Au, Alex Russell, Trent Walton, Val Head, Jonathan Snook, and many more. The result is a series of unique insights about why the web is structured the way it is, why standards matter, how mobile disrupted everything, and why the web isn't done growing.

After Effects CC 2018 Essential Training: The Basics

Lynda.com - Sun, 11/05/2017 - 19:00
If you need to learn Adobe After Effects for the first time, it helps to break the program down to the basics. This course is designed to help absolute beginners understand the fundamental concepts and techniques that make After Effects such a powerful motion graphics and compositing application. It's a big-picture type of training course, designed to inform and inspire. In chapter one, instructor Mark Christiansen covers the six foundations of After Effects: building compositions, working with layers, animating with the Timeline, adding effects, designing in 3D, and rendering. The second chapter presents a short motion project that shows how all the tools come together in a real-world workflow.

Photoshop CC 2018 Essential Training: Design

Lynda.com - Fri, 11/03/2017 - 03:00
Photoshop is a powerful program used across many industries, from art and design to scientific imaging. In Photoshop CC 2018 Essential Training: Design, Julieanne Kost created a course specifically for designers, with the goal of removing technical barriers so you can master this complex technology and start creating as soon as possible.

Photoshop CC boasts tools and features for making tonal and color adjustments, applying effects and treatments to type and graphics, and distorting, filtering, and layering elements—all while maintaining the highest-quality output. In this course, Julieanne demonstrates how to efficiently perform common design tasks, including editing images, drawing shapes, and working with type and fonts. Along the way, she shares the secrets of nondestructive editing using Smart Objects, and helps you master features such as layers, filters, blending modes, typography, custom brushes, vector masks, and much more—increasing your productivity every step of the way.

Android Development Tips Weekly

Lynda.com - Thu, 11/02/2017 - 20:00
In this weekly series, David Gassner shares tips and tricks that you can use to code smarter and create fast, reliable apps that look great. David provides tips on a variety of topics—some of which help you enhance your app's user interface, and others which focus on back-end processing. Plus, he covers some open-source libraries that can help you enhance your development workflow. Tune in every Wednesday for a new tip.

Navisworks Advanced

Lynda.com - Thu, 11/02/2017 - 20:00
Navisworks—the powerful project review software from Autodesk—is used to manage risk by helping you detect construction issues in a virtual model and, in turn, avoid costly on-site delays. In this advanced course, enhance your Navisworks skillset by discovering how to best leverage some of the software's most exciting features. Instructor Jim Cowan explains how to navigate the user interface and create Navisworks files. He covers search sets—discussing how to create and reuse them—as well as how to explore different end goals, such as creating animations. To wrap up the course, he takes a deep dive into working with the Clash Detective tool, which you can use to identify and report clashes in your model.

pandas Essential Training

Lynda.com - Thu, 11/02/2017 - 20:00
pandas is an open-source library that provides high-performance, easy-to-use data structures, and data analysis tools for Python. In this intermediate-level, hands-on course, learn how to use the pandas library and tools for data analysis and data structuring. Instructor Jonathan Fernandes dives into topics such as DataFrames, basic plotting, indexing, and groupby. To help you learn how to work with data more effectively, Jonathan takes you through a series of exercises that are based on the same large, public data set: the Olympic medal winners from 1896 to 2008.

Cybersecurity Awareness: Identifying Personally Identifiable Information

Lynda.com - Thu, 11/02/2017 - 20:00
As we use our computers to play games, pay for goods and services, and apply for jobs, our online identity is constructed from bits of information that we may or may not be conscious of revealing or sharing. This course discusses different information sources about who we are, what we do, where we are, and with whom we are associated—and how we can protect that information from misuse or corruption. Instructor Jennifer Kurtz explains how personally identifiable information (PII) is formed, and how it is valued and used in the marketplace by legitimate and criminal actors. She also covers the formal and informal capture of PII; goes into the legal and regulatory properties of PII; dives into breach case studies in the medical, financial, educational, government, and commercial sectors; and offers PII protection practices for both individuals and organizations.

This course was created and produced by Mentor Source, Inc. We are pleased to host this training in our library.

Cybersecurity Awareness: Security for Cloud Services

Lynda.com - Thu, 11/02/2017 - 20:00
Many organizations are abandoning on-premises hosting in favor of cloud services—however, cloud computing is still a mystery to many. By becoming better acquainted with the various types of cloud offerings—as well as the general security risks involved with each option—companies and organizations can determine if cloud services are right for them. This course covers the different types of cloud service offerings, and presents security advantages and disadvantages as well. Plus, learn about the risks associated with using Skype and Dropbox, as well as risk mitigation strategies.

This course was created and produced by Mentor Source, Inc. We are pleased to host this training in our library. (Author: Bob Bowles)

Jeff Dyer on Innovation

Lynda.com - Wed, 11/01/2017 - 20:00
Innovators are often creative people. But to take a clever idea and actually make it a marketable product requires a bit more than mere invention. In this course, join thought leader and innovation expert Jeff Dyer as he shares his insights on developing the key skills that lead to innovative capabilities, and explains how to apply those skills to accomplish repeated innovation. Jeff discusses behaviors and techniques that can help you generate creative ideas, as well as a method for bringing your ideas to the marketplace.

Cybersecurity Awareness: The Internet of Things (IoT)

Lynda.com - Wed, 11/01/2017 - 20:00
The Internet of Things (IoT) will change our personal and professional lives forever. By 2020, there are expected to be over 50 billion devices communicating through the internet, ranging from doorbells and thermostats, to cars and washing machines. These devices can make our lives easier and more efficient, but the technology may put our safety and privacy at risk. Knowing about the how the Internet of Things works and what we can do to be safe is important. In this course, Tom Tobiassen provides a basic understanding of IoT, including robots, wearable tech, smart cars, and drones. He discusses the security and privacy implications as well as protective countermeasures that even casual IoT users should know.

Note: This course was recorded and produced by Mentor Source, Inc. We're pleased to host this training in our library.

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