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Adobe Creative Cloud access during coronavirus (COVID-19)

Adobe Creative Cloud logo

Faculty and staff

Faculty and staff need to order licenses for Adobe Creative Cloud programs through their departments/CDW-G.


Temporary access (through May 31, 2020) to Adobe Creative Cloud applications is available to those students that need it for academic coursework. Students should only download the applications after checking the system requirement for their computer. Note that due to overwhelming demand, there have been problems downloading and installing the programs.

To request a free, temporary Adobe license, students should:

  1. Browse to
  2. Scroll to the bottom of the page and click on the Create Case icon.
  3. Login using your NetID and Georgetown password.
  4. You will return to the Helpdesk webpage, where they will need to click on the Create Case icon again.
  5. A New Case form will open.
  6. Complete the form, choosing the option Desktop Computing Supportfrom the Category field and Software Webstore from the Subcategory
  7. Type Remote - COVID-19 in the Room Number field.
  8. Provide the below information in the Case Details field.
  • First name
  • Last name
  • GU email address
  • NetID
  • The name of the Faculty who is requesting Adobe Creative Cloud applications for his or her coursework
  • Name of the course that requires access to Adobe programs

Alternatives to Adobe Creative Cloud programs
For users unable to run Adobe products on their personal computers, see the list of Recommended Software for Instructional Continuity from the Gelardin New Media Center.