CORONAVIRUS UPDATE: The library is closed effective Tuesday, March 24th. Continuing services will include: access to online materials; reference, class or research consultations; and assistance with securing expanded online access to curriculum-based and/or research materials. For more information see the Georgetown Libraries COVID-19 Updates and Resources page.
If you find that an item is still on your HoyaSearch account which you believe you have returned or never checked out, please file a claim using the form at the bottom of this page.
After submitting your claim, we ask that you do the following:
Search once more in your office, car, home, study carrel, etc. for the item.
If possible, check in the stacks in the library to see if the item was reshelved. Our staff searches for missing materials on a regular basis, but your help may expedite the process.
Request receipts of return for all materials returned to the Library.
Our staff will complete a minimum of 5 searches for the item over the course of two weeks from the date your claim is received. You will be notified via email if the item is found, or if further steps are needed to resolve the matter. Return/Not Checked Out claimedmaterials must remain on your account throughout the search process and you will continue to receive automatic overdue notices if the item is already overdue.
While your claim is being processed, library staff will be happy to override HoyaSearch blocks at the circulation desk, over the phone, or via our help chat.
If you need to submit a claim for an item you requested through InterLibrary Loan or materials or equipment from the Access Services Department, please contact those departments directly. You may use this form for items requested via the Washington Research Library Consortium (WRLC), but please note that those claims will be forwarded to and resolved by the owning library's staff if not found at Georgetown.