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Submit an Item Returned/Not Checked Out Claim

Due to reduced on site presence, searches are not being conducted within the standard 2 week turn around.

If this submission is in regards to items being returned during the COVID-19 pandemic, please note that items are being processed on a delay as a part of the safety precautions currently in place.


If you find that an item from Georgetown University is still on your HoyaSearch account which you believe you have returned or never checked out, please file a claim using the form at the bottom of this page. After submitting your claim, we ask that you search once more in your office, car, home, study carrel, etc. for the item.

The Print Collections Unit will begin a series of in depth searches over the next few weeks, the results of which you will be emailed if the item is or is not found. In the meantime, please search your office, car, home, study carrel, etc. for the item in case it was overlooked in a previous search. Items that are Returned/Not Checked Out claimed must remain on your account throughout the search process and you will receive automatic overdue notices if the items are overdue.

If you need to submit a claim for an item you requested through Interlibrary Loan or materials or any equipment from Access Services, please contact those departments directly. You may use this form for items requested via the Washington Research Library Consortium (WRLC).

Please contact the Print Collections Unit should you require any further information.

One Item per submission

The following information can be found in your HoyaSearch account, please verify this information by logging into your account
The barcode is a 14 digit number beginning with "3" for all Georgetown and WRLC items